Frequently Asked Questions

Discover insights and solutions through our FAQ section, ensuring a smooth and joyful experience while navigating GyftEasy's digital gift card gifting platform.

  1. GyftEasy offers the convenience of digital gifting, allowing users to send and receive electronic gift cards.
  2. Users can accumulate GyftEasy gift cards in their mobile app, redeeming them against a variety of merchant gift cards of their choice.
  3. The platform enables users to efficiently manage and track all their digital gift cards in one place, eliminating the fear of losing them.
  1. Log in to the App and click the Send (>) button.
  2. Select your friend’s name from the list. If not listed, add a friend using the “Add Friend” icon.
  3. Provide friend details, push “Add Friend,” and proceed to “Send Gift.”
  4. Select the occasion, card, and gift amount, add a personal message and name, and then proceed to payment.
  5. Choose the payment option (Wallet or credit card) and click “Pay.”
  6. A Thank you note with a reference number appears. Users receive app and email notifications for their digital gift cards.
  1. Log in to the App and click the Receive button or select the Receive Tab.
  2. Push the accept icon, add an optional thank-you note, and verify in the Accepted tab.
  3. The new wallet amount is updated at the top right corner. Users receive app and email notifications for their received digital gift cards.

GyftEasy uses “Redeem” when users purchase a Retailer gift card using their accumulated value in the digital wallet.

  1. Log in and click the Redeem button or select the Redeem Tab.
  2. Choose the merchant card, enter the gift card amount, and click “Proceed to Checkout.”
  3. Verify details, click “Confirm,” and the redeemed merchant gift card appears in the digital wallet.
  1. Log in and click on the Wallet icon.
  2. Swipe left to see all received merchant gift cards.

Yes, use the “Add Fund” feature to add money to your wallet, ensuring you have enough funds to buy digital gift cards.

  1. Log in and click on the Wallet icon.
  2. Click “View Card” to scan the barcode at the Point of Sale, use the code and PIN for online gift card purchases, add to GPay, or download as a PDF.

No, GyftEasy does not track users’ merchant gift card usage. It is the user’s responsibility to manage and keep track of their gift card usage.

  1. Log in to the app and tap the “Add Friend” button on the home screen.
  2. Provide the required details and tap the “Add Friend” button.
  1. Log in to the app and tap the settings button on the home screen.
  2. Select the “My Personal Info” button and update the address and phone number. Note that email and name cannot be changed.
  1. An alternate email ID is provided to help users receive gifts in email IDs other than their registered email. This can be useful for family members, for example.
  2. Users are allowed up to two alternate email IDs, and these cannot be changed once registered and confirmed.
  3. GyftEasy cards received on alternate email IDs can be accumulated in the user’s GyftEasy account and redeemed.
  1. Log in to the app and tap the settings icon on the home screen.
  2. Click on the “Refer Friend” button to get the referral code.
  3. Copy the referral code and share it with friends and family using the available options in the app.
  1. Log in to the app and tap the settings icon on the home screen.
  2. Click on the “Account Statement” button to view the transaction history.
  3. In the account statement, you can see all the Send, Receive, and Redeem transactions.
  1. When a new GyftEasy card is received, it will be displayed under the “New” gifts category in the My Cards section.
  2. Once users accept and acknowledge the sender, the card will be moved to the Accepted category.

No, GyftEasy does not charge users for using the platform.

Yes, GyftEasy will alert your friend using the provided email ID and assist them in accepting the gift card seamlessly. A notification (text/email) will be sent to the user to download the app and register to accept the gift card.

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